Frequently Asked Questions (General)

General FAQ's

General FAQ's

How can I access my account information?
Your annuity account information is available within a secure section of our website called Service Online, accessible from the main navigation bar by clicking on My Account, then My Annuity and then Service Online. If it's your first time accessing Service Online, you'll need to complete the registration process (be sure to have your annuity account number available). To learn more about the online registration steps or using a telephone to access your account information, view our printable brochure.

topBack to top

What is my contract number?
You may find this information on your most recent statement underneath your mailing address. It will be labeled as "Annuity #". If you have a new policy and have not yet received a quarterly statement or additional correspondence with this information, please contact the Annuity Service Center at 888-778-2888.

topBack to top

How do I update my mailing address?
Please contact the Annuity Service Center at 888-778-2888 or use our Annuity Change Form.

topBack to top

How do I update my email address?
You may update this yourself by logging into Service Online and select the "Documents" tab at the top of the page. Select "Update Subscription" to change your email address. You may also contact the Annuity Service Center at 888-778-2888 for further assistance.

topBack to top

Where do I locate common forms?
Click Forms on the main navigation bar located at the top of the page. Then using the drop-down list under Topics select the appropriate product and click Go. You will then see a listing of our commonly requested forms.

If you're a financial professional, please login to our Financial Professional site and click Forms on the main navigation bar.

topBack to top

How do I retrieve my forgotten username/password?
You can obtain your forgotten username or password by answering a short series of questions which can be accessed by clicking on "Forgot your login information" on the Service Online login page.

topBack to top

Do you have reference tools for helping manage my account online?
We offer a range of Tech Tips providing step-by-step instructions for key features such as accessing contract and ber account information, performing transactions, accessing important documents electronically with our e-Documents program, and more. They're accessible from the main navigation bar by clicking My Account then About Account Access.

topBack to top